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Insurance Adjusters

Understanding The Insurance Process

If your roof has suffered storm damage, it's important that you get a timely, quality repair to avoid further damage to your property and the interior of your home or business.
But before you embark on this journey to repairing and improving your roof, there are important steps to take when filing your claim - and certain, costly incidents to avoid:
Work With A Reputable Contractor
That would be TX Platinum Construction. If you've been approached by another contractor promising to cover your insurance deductible, run! This is illegal, and an indicator of unscrupulous contractor work to come.
 
 
We'll Assist With Your Appraisal
An insurance adjuster will arrive at your property to assess the damage done, and provide an appraisal for the repairs. We will work closely with your adjuster to ensure that your home is thoroughly assessed, and a comprehensive appraisal made.
 
Let Us Assist You With Your Insurance Claim
Between actual cost, depreciation, recoverable amounts and the myriad of papers to file, processing your insurance claim can be difficult, confusing, and could result in your spending more than your deductible. We'll assist you with your claim, making the process simpler, and your repairs easier.
Our comprehensive inspection will ensure your home gets all necessary repairs that satisfy your insurer's building and roofing requirements.
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REVIEWS
  • I called Tx Platinum Instruction at 8:30pm after contacting multiple contractors that did NOT answer. Neeman answered the phone and was extremely accommodating and helpful! I highly recommend this company!
    - Melanie Fellows. 1/22/2020
  • Awesome work crew, responsiveness, listen to your concerns and bend over back wards making sure you are satisfied. Professionalism with integrity is what I liked most. The workman ship was outstanding. I am recommending everyone I know to Tx Platinum Construction, superior construction company. Thanks Tx Platinum.
    - Eugene Thomas. 0/30/2020
  • Very professional management. Goes beyond to service the customer. Efficient and excellent quality work to replace the roof, gutters and restore the fence. Responded quickly to late night call when the ac didn’t go on. Owner came to my house and called his ac contractor. Luckily it was only that the power switch in the attic was accidentally turned off. But the response was impressive. Highly recommend.
    - P. Spoerri. 9/12/2019
  • Neeman took care of us, we got way more than we bargained for! We were a le to get an 8ft fence, 30 year roof with guarantee workmanship for 10 years, gutters, screens, entry way lightixtures, garage door, a d motor. The work was professionally coordinated, and professionally completed, even my wife gave me the credit for hiring Neeman!
    - Aaron Toliver. 7/15/2019
  • I initially was shopping around for quotes for roofing replacement and after getting several quotes from other Companies I was encouraged with the significantly reasonable price Neeman offered me..I jumped on it and he and his crew came out did an amazing job and they were fast too! I have suggested them to a few of my friends as well! Just can't beat their prices and professionalism hands down they are the best!
    - Valencia Ivy. 7/6/2019
  • We had a leak after having our roof recently replaced, but that other company "went out of business," or more likely, "scammed" us and our insurance agency so that their 20 year warranty wouldn't have to be utilized. After that terrible experience, I was very hesitate to trust another company, so I went to yelp to find a company with high reviews and came upon Texas Platinum Construction. I requested a quote late at night, and within minutes I received a call. Right then I decided that these guys cared enough that they answered the request at 10 pm on a weekend. I'm so glad we did! Our roof turned out beautifully, and he was always looking for deals from his suppliers. One of the shingle colors happened to be getting discontinued, so he called us and said that we could upgrade our roof for no extra cost if we decided to change the color of the lesser roof we'd settled on and go with the color of the shingles being discontinued. Our roof is now one of the most beautiful on the block with gorgeous 3-D shingles and 3-D ridge caps. He even offered to mow our lawn as we were a few days behind and with all the rain, well, it was pretty tall when he came to visit and he recognized that we work long days and hadn't had a moment to get to it. Such a genuinely caring man who runs a fantastic company. We won't hesitate to utilize them in the future for our repairs and upgrades!
    - Jennie O. 6/20/2019
  • Neeman and the team were super helpful and went out of their way to ensure we had the best possible experience. We discovered a leak in our son's room only a couple years after having our roof replaced with something that was supposed to be superior to what we had. Neeman showed us where corners had been cut leading to the problems we were facing. He helped us to replace our roof and even managed to work out a deal to save us money and get us an upgraded product from what we originally agreed on. He also helped us to replace our garage door, get our fence repaired and stained, our kids play set repaired and stained and fix and paint several sections of siding on our house so that it would match the rest of the house. We still have several more projects that we've planned for the future and we won't hesitate an instant before choosing to work with TX Platinum Construction.
    - Morgan James. 6/19/2019
  • We have used TX Platinum for two roof replacements due to hail. Neiman is very thorough and professional. The process was easy from start to finish. We highly recommend them!
    - Michele Todd. 6/16/2019
  • 7-14-19 . I needed a new roof after another hail storm; therefore, did not hesitate to call Neeman at TX Platinum again. His ability to be a one stop shop for all repairs (fence/gutters) made it very easy to use him again. Very professional and thorough! My experience with Neeman at TX Platinum was refreshing due to their professionalism and thoroughness. He found a window that was broken that I was unaware of. Additionally, helped address an HOA request after the roof was installed.
    - JT Todd. 6/14/2019
  • Got a new roof from TX Platinum two weeks ago. Severe rains in the last several days have proved that they did a very professional job. Not a single issue. Dealing with Mr. Neeman Fazli was a pleasurable experience -- he is upfront about everything; no circuitous negotiations; he is trustworthy and reliable, and no pressure tactics. His crew and project supervisor were equally professional. All in all, a fine company to work with. Recommend highly.
    - Roy Rampal. 4/25/2019
  • Have some structural issues with the ceiling for a two car garage (joist split) and didn't know who to call. Decided to call Tx Platinum Construction. Neeman spent some time on the phone with me to understand the problem and the history of my home. Neeman and Brandon came out to my home and thoroughly inspected the garage and surrounding area. Neeman explained to me what needs to be done and why. Would highly recommend Tx Platinum Construction to others who need a honest, friendly, and thorough assessment.
    - Anthony M.. 4/21/2019
  • Texas Platinum recently did a great job replacing our roof. This was a complex job with multiple roofing systems, and Neeman and his crew went the extra mile to ensure everything was completed to our satisfaction. They were extremely professional and we wouldn’t hesitate to call them again for any job we might need.
    - Meg Reznicek. 4/15/2019
  • I filed a claim with my insurance company after the recent storms. I met with multiple roofing companies and chose to go with TX Platinum Construction because of their good reviews and referrals from several neighbors. They replaced my roof, gutters and broken windows and power washed and stained my fence. I'm extremely impressed with this company and would highly reccomend them to anyone.
    - Jill Kitchens. 4/12/2019
  • A repeat roofing customer without hesitation. From past experience, I knew I would be taken care of when we had our latest hail damage. Neeman reached out quickly after the storm to make sure we got the process rolling and scheduled as quickly as possible since my house was under contract. If you want a top notch company that cares about your home like they do their own, Tx Platinum Construction is the ONE!
    - Randy Frie. 4/6/2019
  • Excellent company! Highly recommend them! The entire process was seamless! The roofing crew was highly skilled and the owner was honest and focused on delivering quality!
    - 01JH . 4/6/2019
  • Neeman and his crew did an absolute fantastic job replacing not only my roof but installing new gutters and staining my back yard fence. He was extremely kind, understanding and compassionate about my roof claim and from the day one when he arrived (on time) to do the initial estimate he explained the entire process step by step so I would understand how the job would be done from start to finish. He worked directly with my insurance companies claims department the entire time to make the whole process easier on me. He completed the job on time just like he told me from day one. I've worked with numerous contractors over the past twenty plus years since living in North Texas and I have never been treated with such respect and honesty as I have with Neeman and TX Platinum he treated me like a good friend and family member and his kindness and great work shows in the finished job on my home. He went above and beyond to help me with every single aspect of the job starting with my initial insurance claim to the last nail in the last roofing shingle. I want to sincerely say thank you so much Neeman for everything that you have done for me the roof, gutters and fence look fantastic and If I ever need or know of anyone who is looking for these types of home repairs I won't hesitate to refer them to you. You truly have been a friend to me during the entire process and job and for that I want to say "THANK YOU"!
    - Rob Balsley. 3/16/2019
  • He is an awsome person, highly recommend to everyone
    - Vinh Pham. 2/11/2019
  • TX Platinum was recommended to us by our realtor for both hardwood floors and house painting. They were professional and right of the bat made us feel comfortable regarding the process and the approach. They walked around the house, asked us what we wanted to get done, provided different options, and finally gave us a quote. This definitely put our mind to ease. The Hardwood floors were first laid, and as the last step of the flooring process, we were asked to select the stain and the finish. Before our house was painted, we tried out several samples in different rooms with their help and they provided helpful opinions along the process. They even brought certain things that were beyond the scope of the project to our attention, which we appreciated very much. Upon completion, we did a walk through and the last few items that we observed during the walk through were completed by their crew per our satisfaction. Our experience with TX Platinum was awesome and our house looks great. We are very glad that we went with TX Platinum.
    - Stephen N. 1/23/2019
  • Did everything they promised and more. I would highly recommend them.
    - Rob Auman. 0/24/2019
  • TX PLATINUM CONSTRUCTION MADE A SCARY PROCESS STRESS-FREE When we had to redo our roof and other damage to our home, we didn’t know the business and felt wary with such an expense and investment at stake. Thank God we found TX Platinum! They made the process easy and very, very successful with our insurance company. The workers were professional and the job they did was amazing! They saved us thousands but made it look like we spent it anyway.
    - Karla Kollasch. 0/24/2019
  • BEYOND IMPRESSED! • Honest! • Professional! • Fast! • Highly skilled! • Hard-working! • Communicative! • Kind! • Makes insurance claims a breeze and meets with the adjuster at the inspection! Start to finish, outside and in, your roof and everything under it, this is who you want on your team. Neeman is an effective communicator, with clients and insurance companies. They respect him and so will you. He’s sharp, gracious, and knows his stuff. Zach was on top of the job on-site and his crew knew their crafts. Both gentlemen respect their people and their work reflects it. Zach supported his team on-site, making sure they had everything they needed before they needed it — you just don’t see leadership like this anymore! Everything went as Neeman told us it would, or better. They had enough people to do the job fast and well. Told us our roof would only take a day; they started early, worked hard, finished early, and were cleaned up and gone by 2:00 — they worked quickly without rushing their work. And not only did the crew arrive before their start time, they got to work on their own immediately. Same with the interior, gutters, and fence. Work inspected throughout the process and after. Great follow-through and follow-up. Solid warranty. They restore your faith in quality, kindness, and customer-service in business again. So grateful to work with them. All of them.
    - Dominic Kollasch. 0/23/2019
  • We were really happy with the whole experience working with Neeman and TX Platinum. We only had a minor gutter repair, but Neeman responded within minutes to my quote request and was out here the next day to take a look. Within 48 hours we had a new 22-foot section of gutter in place. Neeman also made sure the roof around the gutter repair was in good shape and confirmed no additional work was necessary. Though it was only a small job, Neeman took the time to come by and explain everything thoroughly, so we knew exactly what to expect. He was polite and professional. If we ever need more extensive roofing work done, we will be happy to call Neeman first.
    - Tommy Chang. 0/11/2019
  • Great experience, very easy process and responds quickly. He was able to work with the insurance directly and get the needed funding for our new roof and a bunch of other items that got damaged in the same hail storm. I would recommend him if you need or are considering a new roof.
    - THEODORE SOSNOWSKI. 0/5/2019
  • They did a fantastic job on the upgrade to our roof. I would recommend them to anyone who wants it done right and completed on schedule
    - Francis Oberer. 11/19/2018
  • TX Platinum Construction was called out after a recent storm. We noticed some water intrusion and were very concerned. We spoke with Neeman Fazli and he and his team were out in a matter of two hours. They performed a very thorough inspection, sat down with us, and went over everything step by step. This is the first home I have ever purchased and was very unsure about what to do. Neeman made the process very simple. Within a matter of a week, his crew was at the house and we had our roof and gutters replaced, fence repaired and restrained, and other miscellaneous repairs performed. The review drew us to TX Platinum Construction and they were spot on. They are our roofers for life!
    - Christopher Howard. 11/14/2018
  • Enjoyed doing business with TX Platinum. Very professional - highly recommend Neeman!
    - Chris Wiedman. 11/7/2018
  • TX Platinum replaced my roof and it looks fabulous! They walked me through the hail damage and the repairs. They were great to work with, honest and reliable. Their service was top-notch. They completed the work quickly, and thoroughly. I would highly recommend them to anyone!
    - Linda Baker. 10/29/2018
  • I would recommend Neeman Fazli and TX Platinum Construction to anyone looking for a new roof or work done around their home. Very professional. I had a small amount of work and lower estimate than I’m sure he’s used to dealing with. Still, Neeman had his crew come out and complete the repairs, even doing some of the work himself! The entire staff go above and beyond. They’re very honest and provide you with all solutions available. I look forward to working with TX Platinum Construction again should I need any other work done to my home.
    - James Parker. 7/27/2018
  • What an amazing example of exceptional service! I recently discovered some water damage to the interior of my home and damage to the exterior (fascia, gutters, windows, etc). I contacted TX Platinum Construction after much research. Neeman and his team came out and inspected my home. Within a matter of days, they were able to get a full roof replacement and other repairs approved by my insurance company and completed all work. I've had many roofs replaced and have had a lot of work done on numerous properties. This was by far the easiest experience. I come from a background in real estate and construction, and am therefore very picky. The quality of their work and their craftsman ship, truly amazing. Thank you, TX Platinum Construction!
    - Anthony Homuth. 7/17/2018
  • OUTSTANDING! Could not have asked for a better contractor. Neeman and his team went above and beyond to fit the needs of out schedule and timeframe. We recently purchased this home as an investment property and after a major storm, had some damage and not so happy tenants. We were in need of a new roof and fast. After contacting TX Platinum Construction and leaving a message with their office manager, we received a call back right away from Neeman Fazli (owner). He scheduled a time to meet with us at the property the same day. After performing a thorough inspection, Neeman assisted us with the insurance property and assured us he could have a new roof up and repairs done around the property within a few days. Our quote was extremely reasonable and we did not feel as if we were being taken advantage of whatsoever a we had in the past. We were kept in the loop throughout the entire process. We were provided with photos of the before and after, received correspondence before, during, and after the repairs, and his office staff was at the home before, during, and after the repairs to ensure all went smoothly and correctly. We have never experienced such a smooth, hassle free experience with any contractor for any home project. The entire staff was knowledgeable, professional, and had excellent communication skills. Very impressed with Neeman's team and competency. Job well done, TX Platinum Construction. Would refer to anyone looking for a skilled, qualified contractor. You have gained a client for life. Thank you!!!
    - Chris Hodges. 7/17/2018
  • Love the work they did. Highly recommend for a general contractor. I’d give 10 stars if I could
    - Laticia Mercado. 6/12/2018
  • 5 stars are not enough! I have dealt with many roofing companies and it has been a daunting task. I was referred to TX Platinum Construction through a family member who used them to replace their roof and for the remodel of their kitchen which turned out absolutely beautiful. I contacted Neeman originally to inspect my home due to recent storms. He was at my home within a couple of hours, and assisted me in getting a new roof and other items that had been damaged. I also needed some work done to the interior of my home (hardwoods, master bath remodel, etc). I could not be more pleased with the end results. I can't thank you enough for the superb job.
    - Terry O'Brien. 6/12/2018
  • With the recent hail storms, my roof took a lot of damage. The crew at TX Platinum Construction were very helpful with the process of repairing the damage. These guys are excellent with their service. The attention to detail and the precision of the repairs were far beyond my expectations. The quality of work surpassed all prior companies I've dealt with. These guys are go getters, they are very competitive and will go above and beyond to earn business and keep happy customers. 10/10 will contact this business for all future construction needs.
    - Benett Mathews. 6/6/2018
  • Great service, friendly workers; I couldn’t be happier with the work. I highly recommend Neeman and his team. Thank you for a job well done!
    - Cynthia Hawkins. 6/3/2018
  • My roof was replaced by TX Platinum Construction. The experience was pain free and I was provided with 1st class service. I am very pleased with Neeman Fazli and his team and how efficient they were throughout the entire process. Would highly recommend to anyone looking for a roofer or general contractor.
    - Zachary Knox. 6/3/2018
  • We were in the process of selling our house. The new buyers requested that we replace the roof due to recent storms and damage caused. We called TX Platinum as friends and family had used them in the past and they were highly reccomended. We could not have been happier with their work, thoroughness, and end result. They were prompt and efficient and we had a new roof installed very quickly. Thank you Neeman Fazli and TX Platinum Construction.
    - Debi Morales. 6/3/2018
  • Neeman from Texas Platinum Construction came out and provided quality service. He was kind, knowledgeable and explained evrythinb to me throughout the entire process. He provided guidance and was never pushy or tried to force anything on me. Highly recommend this company.
    - Luke Mosley. 3/20/2018
  • Tonight as we were having dinner, a crazy storm blew through and scattered some egg-sized hail which smashed through our skylight. I searched via Google immediately to get help with repairs and I found Texas Platinum Construction listed with excellent reviews so I gave them a call. Neeman answered the call and said he and his team would be at our house in 20 minutes. It was miraculous how swiftly they arrived considering it was a little after 6 pm on a Friday evening. They proceeded to inspect the situation and offered us options with the repairs. They had the hole in the skylight patched promptly and they did it under tough circumstances on a steep roof which was slick and wet. The wind was really blowing and the sky got very dark, but they were committed to getting the job done, and were friendly throughout the process. They also ordered us a skylight replacement and informed us that all should be back to normal in a week or so. I am grateful for their service and I highly recommend them to anyone who needs assistance with roof or related repairs. These guys ROCK!! Thanks so much!!
    - George Morton. 3/6/2018
  • Our roof had some major damage due to all the hail that was going on here in Texas. I ended up going through TX Platinum construction & they did an awesome job! Plus Neeman was very knowledgeable helpful & professional. I would definitely recommend them if you need help for your roof!
    - Austin Baker. 2/11/2018
  • We called TX Platinum Construction. Neeman Came out and was extremely helpful with the entire process . His crew was extremely clean and professional . I highly recommend TXP to any one that needs a new roof .
    - jimena alvarez. 2/11/2018
  • I had an outstanding experience with TX Platinum. They were very professional and efficient when it came to our roof replacement! The process was completed in a timely manner and in interim the crew kept the job site very clean. Highly recommend among the DFW community!!!
    - Natasha F. 2/11/2018
  • They made everything easy and did a fantastic job. It’s nice to have found such an honest contractor to fix our roof. I highly recommend.
    - David Greenleaf. 2/9/2018
  • Neeman Fazli & his crew re-roofed my home & did some painting after some hail & water damage to my home. Neeman was extremely courteous, worked with me & the insurance company to get the repairs done quickly.
    - Kameron Earles. 8/21/2017
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